TERMS OF SERVICE

Integral Health
Effective Date: August 28, 2026
Last Updated: August 28, 2026

These Terms of Service (“Terms”) govern your access to and use of the Integral Health website, including any webpages, online forms, scheduling features, educational materials, communications, and other services made available through the website (collectively, the “Website”).

By accessing or using this Website, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with these Terms, please do not use the Website.

1. ABOUT INTEGRAL HEALTH

Integral Health is a healthcare practice providing medical and wellness services that may include primary and acute care, medical weight management, women’s and men’s health, hormone evaluation and management, metabolic health services, wellness services, and other services offered by appropriately licensed healthcare professionals.

Services available to an individual may vary based on clinical appropriateness, provider licensure, patient location, applicable law, and other factors.

Information regarding services on this Website does not guarantee that any particular treatment, medication, prescription, laboratory test, procedure, or service will be recommended or provided.

2. WEBSITE INFORMATION IS NOT MEDICAL ADVICE

Information provided on this Website is intended for general educational and informational purposes only.

Website content is not intended to:

• Diagnose a medical condition;

• Replace an evaluation by a qualified healthcare professional;

• Establish a treatment plan;

• Serve as individualized medical advice; or

• Replace emergency or urgent medical care.

No provider-patient relationship is created solely by visiting this Website, reading its content, submitting a general inquiry, or interacting with non-clinical Website features.

A provider-patient relationship may be established only after Integral Health has accepted you as a patient and the appropriate clinical evaluation, consent, and other required processes have occurred.

3. MEDICAL EMERGENCIES

DO NOT USE THIS WEBSITE, ONLINE FORMS, EMAIL, TEXT MESSAGING, OR OTHER NON-EMERGENCY COMMUNICATION METHODS FOR A MEDICAL EMERGENCY.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Integral Health does not guarantee that Website submissions, portal messages, emails, text messages, appointment requests, or other electronic communications will be reviewed immediately.

4. ELIGIBILITY AND LOCATION

You must provide accurate information regarding your identity, age, current physical location, medical history, and other information reasonably necessary to determine whether Integral Health can provide services to you.

Healthcare services may only be provided when legally permitted and when an Integral Health provider is appropriately licensed or otherwise authorized to provide care in the jurisdiction where the patient is physically located at the time care is provided.

Integral Health may decline, discontinue, or limit services when required by law, professional standards, clinical judgment, provider availability, licensure restrictions, or patient safety considerations.

5. APPOINTMENTS AND ONLINE SCHEDULING

The Website may allow users to request or schedule appointments.

Submission of an appointment request does not necessarily guarantee an appointment or establish a provider-patient relationship.

You are responsible for providing accurate contact and scheduling information and for attending appointments at the scheduled time.

Cancellation, rescheduling, late-arrival, no-show, deposit, and other appointment policies may apply and may be provided separately during scheduling or registration.

Integral Health reserves the right to reschedule or cancel appointments when reasonably necessary.

6. TELEHEALTH SERVICES

Integral Health may offer telehealth services when clinically appropriate and legally permitted.

Telehealth has inherent limitations and may not be appropriate for every medical concern. A provider may determine that an in-person examination, laboratory testing, diagnostic imaging, specialist evaluation, emergency evaluation, or other form of care is necessary.

Use of telehealth services may require completion of additional consent forms and acknowledgment of telehealth-specific policies.

Patients receiving telehealth services must accurately disclose their physical location at the time of the encounter.

7. MEDICATIONS AND PRESCRIPTIONS

Scheduling an appointment, completing an intake form, paying a consultation fee, requesting a medication, or previously receiving a medication does not guarantee that a prescription will be issued or renewed.

All prescribing decisions are made by the treating healthcare professional based on independent clinical judgment, medical necessity, applicable laws, professional standards, contraindications, risks, benefits, available medical information, and other clinically relevant considerations.

A provider may require laboratory testing, medical records, follow-up evaluation, physical examination, monitoring, or other information before prescribing or continuing a medication.

Integral Health does not guarantee that any specific medication, compounded medication, hormone therapy, weight-management medication, peptide-related therapy, supplement, or other treatment will be appropriate or available for any particular patient.

8. COMPOUNDED MEDICATIONS

When clinically appropriate and legally permitted, an Integral Health provider may prescribe a compounded medication.

Compounded medications are prepared by compounding pharmacies and are not FDA-approved in the same manner as commercially manufactured FDA-approved drug products. The FDA does not review compounded medications for safety, effectiveness, or manufacturing quality before they are marketed in the same manner that it reviews FDA-approved medications.

When applicable, patients will receive additional information and consent documentation regarding compounded medications, their potential risks and benefits, available alternatives, and the pharmacy dispensing the medication.

Availability of compounded medications may change due to federal or state law, regulatory action, pharmacy availability, medication shortages, or other circumstances outside Integral Health’s control.

Integral Health does not manufacture medications and does not control third-party pharmacy production, shipping, inventory, or dispensing operations.

9. LABORATORY TESTING

Certain services may require or recommend laboratory testing.

Laboratory results must be interpreted in the context of the patient's medical history, symptoms, examination, medications, and other clinical information. Reference ranges alone do not determine whether treatment is necessary or appropriate.

Patients are responsible for completing recommended laboratory testing and follow-up monitoring as directed.

Integral Health may decline to initiate or continue certain treatments when clinically necessary monitoring has not been completed.

10. INDIVIDUAL RESULTS

Healthcare outcomes vary significantly among individuals.

Integral Health does not guarantee specific outcomes from any treatment or service, including:

• Weight loss or body-composition changes;

• Hormone levels or symptom improvement;

• Increased energy, libido, or performance;

• Improvement in metabolic markers;

• Hair or skin changes;

• Improvement from supplements or wellness interventions; or

• Any other specific medical, cosmetic, or wellness outcome.

Testimonials, patient experiences, photographs, case examples, or educational information presented on the Website should not be interpreted as a promise or guarantee of similar results.

11. PATIENT RESPONSIBILITIES

Patients are responsible for providing complete and accurate information regarding their medical history, medications, allergies, supplements, pregnancy status when applicable, symptoms, diagnoses, prior treatments, and other information relevant to their care.

Patients must promptly notify their healthcare provider of significant changes in their health, new medications, adverse effects, pregnancy, hospitalization, or other information that may affect treatment.

Patients are responsible for following medication instructions, monitoring recommendations, follow-up schedules, and safety precautions provided by their healthcare professional.

Medications prescribed to a patient are for that patient only and should not be shared with another individual.

12. FEES, PAYMENT, AND INSURANCE

Certain Integral Health services may be self-pay, membership-based, cash-pay, insurance-billed, or otherwise subject to specific financial arrangements.

Pricing displayed on the Website may change and may not include every potential cost associated with care, including laboratory testing, medications, pharmacy charges, shipping, imaging, specialist services, or third-party services.

Any applicable payment, cancellation, refund, membership, prescription, or financial policies presented during registration or enrollment are incorporated into these Terms by reference.

Insurance coverage and reimbursement are determined by the patient's insurance carrier and plan. Integral Health does not guarantee insurance coverage or reimbursement for any service, medication, laboratory test, or treatment.

13. THIRD-PARTY PHARMACIES, LABORATORIES, AND SERVICES

Integral Health may coordinate care with independent pharmacies, laboratories, payment processors, scheduling platforms, technology providers, shipping carriers, and other third parties.

These organizations are separate entities and may maintain their own terms, privacy practices, fees, processing times, and policies.

Integral Health is not responsible for circumstances outside its reasonable control involving an independent third party, including shipping delays, carrier disruptions, pharmacy processing delays, medication inventory, laboratory processing times, or third-party technology outages.

Nothing in this section limits any rights or remedies that cannot lawfully be waived.

14. SHIPPING AND DELIVERY

When medications, supplements, or other products are shipped by a pharmacy or other third party, estimated shipping or delivery times are not guaranteed.

Patients are responsible for providing an accurate shipping address and following storage instructions supplied by the dispensing pharmacy, manufacturer, or healthcare provider.

Questions concerning a medication that arrives damaged, delayed, unusually warm or cold, or otherwise potentially compromised should be reported promptly. Patients should not independently assume that a potentially compromised medication is safe or unsafe to use without appropriate guidance.

15. ELECTRONIC COMMUNICATIONS

By providing contact information, you may consent, as permitted by applicable law and your communication preferences, to receive communications related to appointments, treatment, billing, administrative matters, and other services.

Standard message and data rates may apply.

Electronic communications have inherent privacy and security limitations. Sensitive medical information should be communicated through approved secure methods whenever available.

Marketing communications, when used, will be handled according to applicable consent and opt-out requirements.

16. PRIVACY AND HEALTH INFORMATION

Integral Health respects the privacy of its patients and Website users.

Information submitted through the Website will be handled in accordance with applicable privacy laws and Integral Health's applicable privacy policies and notices.

Healthcare information subject to the Health Insurance Portability and Accountability Act (“HIPAA”) will be handled in accordance with applicable HIPAA requirements.

Please review Integral Health's Privacy Policy and, where applicable, its Notice of Privacy Practices for additional information regarding the collection, use, disclosure, and protection of information.

17. WEBSITE FORMS

Website questionnaires and intake forms are intended to help collect information for administrative or clinical review.

Completing a questionnaire does not guarantee acceptance as a patient, eligibility for treatment, approval of a requested medication, or a specific clinical recommendation.

Users must provide truthful, complete, and accurate information.

Withholding or misrepresenting medical information may interfere with a provider's ability to safely evaluate or treat a patient.

18. INTELLECTUAL PROPERTY

Unless otherwise indicated, Website content—including text, graphics, branding, logos, photographs, educational materials, forms, page designs, and other original content—is owned by or licensed to Integral Health and is protected by applicable intellectual-property laws.

Website content may be viewed and used for personal, noncommercial purposes.

You may not reproduce, distribute, republish, sell, modify, scrape, commercially exploit, or create derivative works from Website content without prior written permission, except as otherwise permitted by law.

19. ACCEPTABLE USE

You agree not to:

• Use the Website for unlawful, fraudulent, or abusive purposes;

• Attempt to gain unauthorized access to the Website or related systems;

• Introduce malware or other harmful technology;

• Interfere with Website operation or security;

• Impersonate another individual;

• Submit knowingly false or misleading information;

• Use automated systems to scrape or harvest Website content without authorization; or

• Use the Website in a manner that violates applicable law or the rights of another person.

Integral Health may restrict or terminate Website access for violations of these Terms.

20. WEBSITE AVAILABILITY AND ACCURACY

Integral Health attempts to provide accurate and useful Website information but does not guarantee that all Website content will always be complete, current, error-free, or continuously available.

Medical standards, regulations, medications, pricing, services, and availability may change.

Integral Health may modify, remove, suspend, or update Website content or functionality without prior notice.

21. THIRD-PARTY LINKS

The Website may contain links to websites or services operated by third parties.

Integral Health does not control these third-party websites and is not responsible for their content, security, availability, privacy practices, or terms.

A link to a third-party resource does not necessarily constitute an endorsement.

22. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND GENERAL WEBSITE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

INTEGRAL HEALTH MAKES NO GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR EVERY USER.

Nothing in this section alters the professional duties owed by a healthcare provider to a patient under applicable law.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Integral Health will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of, or inability to use, the Website.

Nothing in these Terms is intended to waive, restrict, or disclaim liability that cannot legally be waived, including any professional obligations or patient rights established under applicable healthcare law.

24. CHANGES TO THESE TERMS

Integral Health may revise these Terms periodically to reflect changes in services, technology, business practices, or applicable law.

The updated Terms will be posted on this Website with a revised “Last Updated” date.

Your continued use of the Website following publication of revised Terms constitutes acceptance of the revised Terms to the extent permitted by law.

25. GOVERNING LAW

These Terms will be governed by the laws applicable to Integral Health's operations and the services at issue, without limiting any rights afforded to patients or consumers under applicable federal or state law.

Healthcare services remain subject to the laws and professional requirements applicable to the jurisdiction in which the patient is located and the provider is authorized to practice.

26. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

27. CONTACT US

Questions regarding these Terms may be directed to:

Integral Health
14440 F Street
Omaha, Nebraska 68137

Additional contact information may be provided on the Contact page of the Integral Health Website.

IMPORTANT MEDICAL NOTICE

Information available through the Integral Health Website is not a substitute for individualized medical evaluation or emergency care.

If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.